Bow Cleaner Service Terms and Conditions
These Service Terms and Conditions set out the basis on which Bow Cleaner provides domestic and commercial bow cleaning services in the UK. By making a booking, confirming a service request, or allowing our team to commence work, the customer agrees to be bound by these terms. These conditions are intended to create a clear understanding of the service process, customer responsibilities, payment rules, limitations of liability, and compliance with applicable waste and environmental obligations. The terms apply to all bow cleaning services supplied by Bow Cleaner unless a separate written agreement states otherwise.
In these terms, references to “we”, “us”, or “our” mean Bow Cleaner, and references to “you” or “the customer” mean the person or business purchasing the service. The words Bow Cleaner service, bow cleaner appointment, and bow cleaning booking are used interchangeably to describe the scheduled provision of cleaning work. We may update these terms from time to time, and the version in force at the time of booking will usually apply to that booking unless a legal requirement states otherwise.
These terms are written for general UK service use and are not intended to include promotional claims, local references, or unnecessary operational detail. They are designed to support transparent contracting for routine cleaning services, while also reflecting the practical limits of on-site work. Customers should read them carefully before confirming any order, particularly where the service includes delicate materials, access-sensitive areas, disposal of residue, or additional cleaning requirements.
Booking Process
A booking may be made by phone, email, website form, messaging platform, or any other channel we make available. A request for an appointment does not create a binding contract until we have confirmed acceptance of the booking. We may ask for photographs, descriptions, measurements, access details, or any other information reasonably necessary to assess the work. This helps us determine whether the requested bow cleaner appointment is suitable, safe, and achievable within the expected scope.
Once a booking is accepted, we will usually provide a date or time window, a summary of the service requested, and any important conditions that apply. The customer is responsible for checking that all details are accurate, including the address, access arrangements, service type, and any special requirements. If information supplied by the customer is incomplete or incorrect, we may need to revise the quote, adjust the schedule, or decline to proceed where the requested service cannot reasonably be delivered.
We reserve the right to refuse or cancel a booking where access is unsafe, where the work requested is outside our normal service scope, where there is a risk of damage, or where we believe the premises are unsuitable for the service. The customer must ensure that the area to be cleaned is reasonably prepared and that we are given safe access at the agreed time. If the service cannot be carried out because access is not available, we may charge a call-out fee or reasonable wasted attendance fee, to the extent permitted by law.
Service Scope and Customer Responsibilities
The exact scope of the bow cleaning service will depend on the booking confirmation, the condition of the item or area to be cleaned, and any limitations identified before work begins. Unless otherwise agreed in writing, our service is limited to cleaning and associated light handling activities. We do not provide structural repair, electrical works, specialist restoration, or any service requiring a trade licence unless expressly agreed and lawfully permitted. Any additional tasks requested on the day may be quoted separately and are subject to acceptance.
The customer must remove or secure personal belongings, fragile items, valuables, and any obstruction that could prevent safe and efficient working. The customer should also disclose any known hazards, including contamination, pests, mould, sharp edges, broken surfaces, or unstable fixtures. If we discover conditions that are materially different from those described at booking, we may suspend the work, revise the quote, or end the appointment if continuing would be unsafe or impracticable. In such circumstances, any refund or partial charge will depend on the progress already made and the reason for termination.
We will use reasonable care and skill when carrying out the service, and we expect the customer to cooperate with reasonable instructions given by our staff. If the customer asks us to use a particular product, method, or treatment, we may refuse if we consider it unsuitable, unsafe, or likely to cause damage. Where the condition of the item or surface is poor, pre-damaged, or highly sensitive, outcomes may vary. A cleaning service does not guarantee complete restoration, removal of all staining, or reversal of wear and tear that existed before attendance.
Payments and Pricing
Prices may be provided as fixed fees, hourly charges, minimum call-out rates, or estimated quotations depending on the nature of the work. Any estimate is based on the information available at the time and may change if the actual service differs from what was described. If additional time, materials, or labour are needed, we will explain the reason for any revised charge where reasonably practicable before continuing. By agreeing to the service, the customer accepts that the final price may reflect the true scope of the work completed.
Payment terms will be confirmed at booking or in the invoice. We may require full or partial payment in advance for certain appointments, including larger jobs, repeat bookings, or services involving special materials or restricted availability. Unless otherwise agreed, payment is due on completion or within the period shown on the invoice. Late payment may result in recovery action, suspension of further services, and any lawful interest or administrative charges permitted under applicable legislation for business customers.
The customer must ensure that payment is made using an approved method and that all card, bank, or billing details are correct. If a payment is reversed, disputed without valid reason, or declined after the service has been delivered, we may seek recovery of the outstanding balance together with reasonable bank or administrative costs incurred as a result. All prices are stated exclusive of VAT unless expressly indicated otherwise. Where VAT applies, it will be added at the applicable rate.
Cancellations, Rescheduling, and Non-Attendance
Customers may cancel or reschedule a booking by giving us reasonable notice. Unless a different notice period is stated at the time of booking, cancellations made with sufficient advance notice may not attract a charge, while late cancellations may be subject to a fee reflecting lost time, preparation, and administrative costs. Where we have already incurred costs or reserved a time slot that could not reasonably be reallocated, we may deduct those costs from any prepaid amount, subject always to consumer law and other applicable regulations.
If the customer is not present, fails to provide access, or is otherwise unable to proceed at the appointed time, we may treat the booking as a late cancellation or missed appointment. Repeated non-attendance or failure to provide access may lead us to require prepayment for future bow cleaner bookings. We will always act reasonably when applying cancellation or non-attendance charges and will not charge amounts that exceed the actual or legally recoverable loss arising from the failed appointment.
Liability and Limitations
We will perform the service with reasonable care and skill, but no cleaning business can eliminate every risk. To the fullest extent permitted by law, Bow Cleaner is not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or damage caused by factors outside our control. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
Where property damage occurs and is shown to have been caused directly by our negligence, our liability will normally be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition, and fair wear and tear. We are not responsible for pre-existing defects, hidden weaknesses, deterioration, unsuitable materials, or issues arising from inaccurate information supplied by the customer. If the customer has not disclosed relevant risks, our liability may be reduced or excluded to the extent allowed by law.
Any claim relating to the service must be reported as soon as reasonably possible after discovery and in any event within a reasonable time. The customer should provide clear details of the issue and allow us an opportunity to inspect the concern where appropriate. Failure to preserve evidence, continue use of the affected area, or notify us promptly may affect our ability to investigate and may reduce any remedy otherwise available. These provisions apply to every Bow Cleaner service unless a mandatory legal right provides stronger protection.
Waste Regulations and Environmental Compliance
Where the service produces waste, residue, packaging, used cleaning materials, or contaminated debris, such waste will be handled in accordance with applicable UK waste law and environmental rules. We may separate, contain, and remove waste generated during the service where this is part of the agreed scope. The customer must not ask us to dispose of waste in a manner that would breach legal obligations, local authority rules, duty of care requirements, or any relevant health and safety standards.
Where waste is classified as general waste, controlled waste, or another regulated category, we will manage it using appropriate methods and, where necessary, transfer it only through lawful disposal routes. The customer is responsible for informing us of any substances or materials that may be hazardous, contaminated, sharp, toxic, biohazardous, or otherwise subject to special handling. If such materials are discovered without prior disclosure, we may stop work immediately and arrange safe handling only where it is legally and operationally appropriate to do so.
The customer accepts responsibility for the accuracy of any information provided about waste type, contamination risk, or prior treatment of the item or area. If the service involves removal of materials that remain the property or responsibility of the customer, title will only pass where we expressly agree in writing or where disposal is lawfully completed as part of the contracted service. We are not obliged to remove items that are prohibited, unsafe, excessively heavy, or outside the agreed scope of the bow cleaning service.
Delays, Force Majeure, and Service Interruptions
We will use reasonable efforts to attend appointments on time, but delays may occur due to traffic, weather, equipment failure, staff sickness, supplier problems, or other events beyond our control. Where a delay is likely to be significant, we will attempt to notify the customer and agree a revised time. We are not liable for delay caused by events outside our reasonable control, provided we take reasonable steps to minimise disruption and resume performance as soon as practicable.
If an event beyond our control prevents us from completing the service, we may suspend, reschedule, or cancel the booking without liability for any loss that could not reasonably have been avoided. Examples may include severe weather, accidents, emergency restrictions, or unanticipated access limitations. Any prepaid amount may be refunded or credited to the extent that work has not been performed and no non-recoverable costs have been incurred, subject to applicable law and the actual circumstances of the interruption.
Termination and Breach
We may suspend or terminate the service immediately if the customer acts abusively, endangers staff, refuses reasonable instructions, conceals material information, or otherwise breaches these terms. We may also end the appointment if continuing would pose a risk to people, property, or lawful compliance. In such cases, the customer may still be responsible for charges relating to work already carried out, travel costs, or other reasonable expenses incurred before termination.
The customer may also be in breach if they fail to pay on time, repeatedly cancel without adequate notice, or use our service in a way that is unlawful or contrary to the agreed scope. If a breach is capable of remedy, we may give the customer a reasonable opportunity to correct it. However, where the breach is serious or safety-related, we may terminate immediately. Ending the contract does not affect rights or liabilities that have already accrued before termination.
General Terms
If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by either party in enforcing a right will operate as a waiver of that right. Any variation to these terms must be agreed by us in writing unless a statutory right requires otherwise. These terms, together with the booking confirmation and invoice where applicable, form the entire agreement between the parties for the relevant Bow Cleaner service.
Nothing in these terms affects your statutory rights as a consumer where those rights apply. For business customers, any additional terms supplied by the customer will not apply unless expressly accepted by us in writing. In the event of inconsistency between any written quotation and these terms, the written quotation will prevail only to the extent of the inconsistency and only for the relevant booking. The remainder of these terms will continue to apply.
The headings in this document are for convenience only and do not affect interpretation. References to any law include amendments, re-enactments, and subordinate legislation made from time to time. These terms are intended to operate fairly and transparently for the benefit of both the customer and Bow Cleaner, while preserving the practical realities of a professional cleaning service.
Governing Law
These Terms and Conditions are governed by the law of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer or business laws may still apply where required by law, but the governing law and jurisdiction stated here will apply to the maximum extent permitted. Any dispute arising from or connected with the service will be subject to the courts of England and Wales, unless another forum is required by law.
By confirming a booking with Bow Cleaner, the customer acknowledges that they have read, understood, and agreed to these terms. If any part of the service is ordered on behalf of a company or organisation, the person placing the booking confirms that they have authority to bind that organisation to these terms. The parties agree to act reasonably, communicate promptly, and resolve issues in good faith where possible before pursuing formal action.
